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Circulation
The Circulation industry chooses TouchStar for subscriber acquisition, upselling, retention, delivery confirmation, and collections. TouchStar provides the most feature rich and easy to use call center solution available.
Predictive Dialing helps you reach a large number of subscribers efficiently. Circulation teams can increase productivity by 200 to 400% over manual dialing to decrease operating costs and drive revenue.
Automated Messaging is used to provide emergency notification messaging, late route notification, delivery confirmation, and collection messages.
Agent Applications with Scripting reduce training time to help agents become productive faster; scripting also helps ensure message and data capture consistency.
IVR and ACD functionality provides customer self service for vacation and complaint processing as well as automated inbound payment options 24-hours a day, 7days a week.
Manage your agents with intelligence based on real time reports and interactive tools such as agent monitoring, coaching, text (chat) messaging, and call recording.
TouchStar installs the solution at your site with all necessary hardware, software, training, and one year of 24 hour a day support included.
Products for this Industry:
| With TouchStar you can remotely staff your call center with at home agents using VoIP (Voice over Internet Protocol). | |
| Call Center Software A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and rapid ROI. |
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| CallGenX A complete outbound predictive dialer call center solution. |
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| eTelescript eTelescript is a Internet call center software solution designed to maximize the productivity, efficiency and effectiveness of your call center. |
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TouchStar has partnered with Experian to provide you with the best rates for lists. |
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| Hosted Call Center A robust hosted call center system for outbound, inbound, and blended calling that can get you predictive dialing. |
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| IP PBX Phone System With TouchStar’s IP PBX employees perform tasks faster and more efficiently with a significant reduction in total cost of ownership. |
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| Long Distance, Voice, & Data Services Long distance, voice, & data services with discounted rates based on large call volume from call centers. |
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| Predictive Dialer A predictive dialer increases contact rates significantly over manual dialing. TouchStar is a global leader in predictive dialing. |
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| TouchStar 2008 A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and long term ROI. |
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| Virtual Call Center Complete call center system allowing agents to work virtually anywhere with robust management tools. |
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| Voice Messaging Automated voice messaging is a powerful and efficient way to reach a large audience with a notice, reminder, or request. |
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| Web Chat & Monitoring Drive more interaction with your prospects and customers by knowing who is on your website, knowing how they got there, and intelligently selecting who you would like to communicate with. |
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| xSELLerator
xSELLerator is a VoIP enterprise call center solution that incorporates more CRM capabilities than any product on the market. |
