QUICK QUOTE
Collections
To be competitive in today's collections industry, you must maximize your debtor contact rates, provide your collectors and clients with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations.
TouchStar's Collections call center is a complete contact solution that empowers your collections firm with efficiency, productivity, and compliance. TouchStar has invested in building interfaces with many leading Collections Management Systems and we have developed our own Collections specific applications such as our "Collector Director."
The use of a Predictive Dialer has become a qualifying standard to obtain debt servicing placements. However, it is not enough to just have a Predictive Dialer. To earn and keep placements, collection operations must learn different strategies for using the dialer to reach the highest level of liquidation. TouchStar not only trains collection managers on how to use dialer technology, but even more importantly, how to use dialer strategies to reduce work gaps, increase liquidation rates, and ensure that every account is worked to meet auditing requirements.
TouchStar also trains collections managers to use the technology to allow them to focus more on training and mentoring while the system identifies problem areas. TouchStar alerts supervisors of potential problems and provides real-time graphical comparisons of collector and campaign productivity.
With TouchStar, you never need to change the way you do things to fit a system. Rather, the system is designed to be flexible to accommodate your business.
In addition, as technology changes, your system wil be able to integrate with the latest hardware and software.
TouchStar's Predictive Dialing System provides customizable automated collection messaging, meeting the Fair Debt Collection Practices Act (FDCPA) regulations.
TouchStar's Predictive Dialing System:
- Maximizes collection rates on low balance collector shared accounts.
- Offers Power Dialing campaigns for high-balance, assigned collector accounts.
- Provides automated inbound payment options 24-hours a day/7days a week.
- Balances inbound and outbound calls, with Blended Inbound/Outbound Solution, maximizing agent efficiency.
- Incorporates agent monitoring, coaching, text (chat) messaging and digital call recording.
- Graphical real-time productivity reporting.
- Interfaces easily with any collection software.
- TouchStar reduces training time and helps collectors become productive faster.
- Collection teams can increase productivity by 200-400% over manual dialing, decreasing costs.
Products for this Industry:
| With TouchStar you can remotely staff your call center with at home agents using VoIP (Voice over Internet Protocol). | |
| Call Center Software A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and rapid ROI. |
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| CallGenX A complete outbound predictive dialer call center solution. |
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| eTelescript eTelescript is a Internet call center software solution designed to maximize the productivity, efficiency and effectiveness of your call center. |
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TouchStar has partnered with Experian to provide you with the best rates for lists. |
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| Hosted Call Center A robust hosted call center system for outbound, inbound, and blended calling that can get you predictive dialing. |
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| IP PBX Phone System With TouchStar’s IP PBX employees perform tasks faster and more efficiently with a significant reduction in total cost of ownership. |
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| Long Distance, Voice, & Data Services Long distance, voice, & data services with discounted rates based on large call volume from call centers. |
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| Predictive Dialer A predictive dialer increases contact rates significantly over manual dialing. TouchStar is a global leader in predictive dialing. |
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| TouchStar 2008 A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and long term ROI. |
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| Virtual Call Center Complete call center system allowing agents to work virtually anywhere with robust management tools. |
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| Voice Messaging Automated voice messaging is a powerful and efficient way to reach a large audience with a notice, reminder, or request. |
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| Web Chat & Monitoring Drive more interaction with your prospects and customers by knowing who is on your website, knowing how they got there, and intelligently selecting who you would like to communicate with. |
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| xSELLerator
xSELLerator is a VoIP enterprise call center solution that incorporates more CRM capabilities than any product on the market. |
