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Government
Using TouchStar solutions, federal, state, local and international government agencies can improve communication and collaboration with all of the constituencies you serve, including citizens, businesses and other government organizations. TouchStar offers a full featured unified communications platform for inbound, outbound, and blended call centers. Modular components and multiple open integration options allow you to expand, customize, and integrate TouchStar as technology advances. Robust & scalable tier one call center system that enables local and remote end users with on site and hosted deployment options.
Using TouchStar your government agency can address all your communication goals.
- Deliver improved service to all citizens
- Reduce the cost of doing business
- Enhance operational effectiveness
During a crisis your call center becomes the core communication channel for all of the constituencies you serve. During such times you may need to increase your communications capacity. Implementing TouchStar’s Hosted Call Center solution for such purposes is quick and easy. You can use Dial on Demand to send automated messages or to handle the increase in inbound or outbound calls. Within minutes you can be ready to handle the rapidly escalating volumes of crisis-related inquiries.
TouchStar's Hosted Call Center can also provide your government with a disaster recovery solution. Giving you an off site solution that is quick and easy to use and requires no hardware, software or infrastructure to purchase.
Our Automated Messaging is used to provide emergency or general notification messaging, appointment or jury duty reminders. Automated voice messaging can help you quickly and efficiently communicate with a large number of people.
TouchStar has created a robust library of ACD and IVR features, including skills based routing, self service, and allows real time modifications. TouchStar prides themselves on their IVR Maker allowing you to implement the solution that is unique to your needs.
Products for this Industry:
| With TouchStar you can remotely staff your call center with at home agents using VoIP (Voice over Internet Protocol). | |
| Call Center Software A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and rapid ROI. |
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| CallGenX A complete outbound predictive dialer call center solution. |
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| eTelescript eTelescript is a Internet call center software solution designed to maximize the productivity, efficiency and effectiveness of your call center. |
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TouchStar has partnered with Experian to provide you with the best rates for lists. |
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| Hosted Call Center A robust hosted call center system for outbound, inbound, and blended calling that can get you predictive dialing. |
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| IP PBX Phone System With TouchStar’s IP PBX employees perform tasks faster and more efficiently with a significant reduction in total cost of ownership. |
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| Long Distance, Voice, & Data Services Long distance, voice, & data services with discounted rates based on large call volume from call centers. |
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| Predictive Dialer A predictive dialer increases contact rates significantly over manual dialing. TouchStar is a global leader in predictive dialing. |
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| TouchStar 2008 A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and long term ROI. |
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| Virtual Call Center Complete call center system allowing agents to work virtually anywhere with robust management tools. |
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| Voice Messaging Automated voice messaging is a powerful and efficient way to reach a large audience with a notice, reminder, or request. |
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| Web Chat & Monitoring Drive more interaction with your prospects and customers by knowing who is on your website, knowing how they got there, and intelligently selecting who you would like to communicate with. |
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| xSELLerator
xSELLerator is a VoIP enterprise call center solution that incorporates more CRM capabilities than any product on the market. |
