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Hosted Call Center and Predictive Dialer
Increase Productivity Today
TouchStar Hosted Call Center gives you the features and functionality of our world class call center system without the expense of hardware and maintenance. Connect your virtual call center agents from anywhere in the world.
TouchStar’s Hosted Call Center system is immediately available, easy to learn, and proven to increase productivity and customer service. Your call center will be ready to go in just a few hours!
TouchStar’s Hosted Call Center eliminates your need to invest in hardware and maintenance. The TouchStar Hosted Call Center system is located in a secure data center that is proactively managed 24x7 to ensure your call center is always operational. All you need is a PC, headset, and broadband connection.
Features of TouchStar's Hosted Call Center System:
- Outbound, Inbound and Blended Telephony
- Predictive, Power, Preview and Manual Dialing Options
- VoIP and Analog Telecommunication Options
- Multiple ACD and IVR Features
- Compliance Management
- Quality Assurance
- Reporting
- Recording
Benefits of TouchStar's Hosted Call Center System:
- Agents and Managers Work Virtually Anywhere
- Minimize Capital Investments
- Save Money
- Increase Productivity
- Campaign Management
- Manage Regulatory Compliance
- Rapid Implementation
- Robust Reporting
Features of TouchStar's Hosted Call Center System:
Outbound, Inbound and Blended Telephony
TouchStar Hosted Call Center allows virtual call centers to run outbound campaigns, inbound campaigns, or blend both inbound and outbound campaigns.
- Screen pops with customer information
- Multiple dialing options: Predictive, Power and Preview dialing
Predictive, Power, Preview and Manual Dialing Options
With TouchStar's proven predictive dialing algorithm increase your contacts rates by over 400%. Dialing options are set by campaign giving you the flexibility needed to run your Hosted Call Center.
VoIP and Analog Telecommunication Options
TouchStar's Hosted Call Center System is capable of traditional and VoIP line and agent connections. With VoIP agent connections it is easy to implement virtual agents providing you the ability to expand your hosted call center work force without increasing your expenses.
Multiple ACD and IVR Features
TouchStar has created a robust library of ACD and IVR features allowing you to implement the solution that is unique to your hosted call center needs:
- Skills based routing
- Self service
Compliance Management
As your business partner, TouchStar has developed many tools to assist you in complying with Federal, State and Local regulations including Time Zone management, Do Not Call Lists scrubbing, Caller ID Settings, and more.
Quality Assurance
Manage your Hosted Call Center with several tools to ensure the highest levels of quality and customer satisfaction. TouchStar Hosted Call Center includes tools such as
- Coaching
- Conferencing
- Recording
Reporting
TouchStar understands the importance of reporting for Hosted Call Center management and have built a web application allowing you to run real time or historical reports. We have over 30 canned reports to meet your hosted call center needs.
Recording
Call Recording is an important function of many hosted call centers. Call Recordings are used for agent training and for compliance management.
Benefits of Hosted Call Center Systems:
Agents and Managers Work Virtually Anywhere
Expand your hosted call center workforce to a broader pool of skilled agents. At home or remote agents widens your labor pool well beyond the confines of a geographic region.
Minimize Capital Investments
With TouchStar Hosted Call Center's Pay-As-You-Go pricing model customers pay a monthly service fee per agent with only a one month commitment.
Save Money
We have taken the burden of the infrastructure and support costs giving you the ability to focus on your business.
Increase Productivity
Using TouchStar Hosted Call Center predictive, power, or preview dialing and voice messaging options you can increase your outbound call center contact rates by over 400%.
Campaign Management
Manage multiple simultaneous outbound, inbound and blended campaigns for your hosted call center. You can start and stop campaigns and assign or remove agents real time.
Manage Regulatory Compliance
FCC, FTC, FCDPA, and DNC regulations must be managed, even with a hosted call center; We provide all the tools you need to manage customer satisfaction and regulatory compliance for your hosted call center.
Rapid Implementation
Begin working quickly! Very little setup is required and with our intuitive web based applications training is done quickly.
Robust Reporting
TouchStar Hosted Call Center comes with over 30 out of the box reports to help you manage your hosted call center. These reports can be exported to .pdf, XML or Excel.
Financing 100% approved
Financing direct from TouchStar allows you to immediately generate more revenue and reduce costs. Choose from several options:
- Hosted
- Rent To Own
- On Site System Lease
- Deferred Payments
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