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IP PBX Phone System
Reliable, Cost Effective, Easy to Use
Get the efficiency of unified communications and VoIP with TouchStar IP PBX Phone System. With TouchStar IP PBX Presence Management and CTI employees perform tasks faster and more efficiently with a significant reduction in cost.
Features of TouchStar IP PBX Phone System
- Graphical User Interface
- Presence and Availability Management
- Voice Mail and Unified Messaging
- Auto-Attendant
- Computer Telephony Integration (CTI)
- Enterprise Instant Messaging
- Branch Office and Telecommuter Support
Benefits of TouchStar IP PBX Phone System
Graphical User Interface
The TouchStar IP PBX Phone System user interface provides a powerful and easy to use desktop PC interface to the phone system. Presence and availability management, graphical call control, instant messaging, graphical voice mail management, conference calls and graphical administration are all provided through this interface. The TouchStar IP PBX Phone System user interface is available for any desktop device supporting Java.
Presence & Availability Management
Using the graphical user interface, TouchStar IP PBX Phone System provides an informative display detailing which employees are available, on the phone, busy, at lunch, out of town, etc. This display is available to all users if desired. Operators and users may see the availability status of people within a department, the entire company, or any other group the administrator allows. Operators (and optionally users) may visually monitor phone lines and extensions. With Call Forwarding users may set their status to have their calls forwarded to an outside number. And with Roaming Extensions users may login to TouchStar IP PBX Phone System from any extension or location, including a branch office or home office. TouchStar IP PBX Phone System automatically routes calls for a user to the proper telephone, and the presence display reflects the user's current physical location.
Voice Mail (VM) & Unified Messaging
TouchStar IP PBX Phone System supports all the standard voice mail features through the telephone. But through the graphical user interface, voice mail becomes remarkably useful and easy to manage. When the user receives a voice mail message, the TouchStar IP PBX Phone System user interface gives an immediate indicator on the user's PC screen.
- Voice Mail Distribution Lists: Much like email distribution lists, voice mail lists can be created for the entire company or by individuals for their own use. Once the distribution list is created, users can send group messages by going into their voice mail management and simply recording and sending the message. When a user receives a voice mail message sent to a group, they can send a reply voice mail either to the sender or to the entire group of recipients. Likewise, they can forward the voice mail (with an optional prefix message) on to a specific user or group of users.
- Voice Mail Forwarding To Email: Users may choose to have their voice mail forwarded to their email account as an audio attachment. Voice mail may be forwarded to email on an ad-hoc or continuous basis, giving the user an easy-to-manage unified messaging system.
Auto-Attendant
Utilizing TouchStar IP PBX Phone System 's powerful and flexible Interactive Voice Response (IVR) system, the auto attendant feature is available for use by both the main reception lines and departmental groups. Auto attendant is also supported at the user/extension level through the voice mail system. All greeting prompts are completely customizable by the company and group. Some of the auto attendant features are:
- Reception: TouchStar IP PBX Phone System is designed to be used with or without a receptionist answering the inbound phone calls. The auto attendant for the main reception lines can be turned on or off as needed. It can be on during normal business hours and provide automated routing of all calls. Or, it can be activated only for after hours and holidays. It can also be used as a backup to the receptionist where it is activated only after a predetermined number of rings.
- Group: At the group or department level, the TouchStar IP PBX Phone System auto attendant can be on all of the time, or activated for non-business hours, departmental meetings, lunch hours, etc.
- Dial by Name: The TouchStar IP PBX Phone System auto attendant allows in-bound callers to route their call to the appropriate person without knowing their extension. This feature allows for either first or last name directory look up.
- Dial by Extension: In-bound callers may quickly route their call to the appropriate person if they know the correct extension number.
- Dial by Group: TouchStar IP PBX Phone System will allow in-bound callers to route their call directly to the auto attendant of a group or department.
- Voice Mail: Of course, callers may be routed directly to a user's voice mail, or voice mail management.
- Informational: The TouchStar IP PBX Phone System auto attendant can also be used to play specific informational messages (without allowing for a voice mail to be recorded) based on telephone menu prompts.
Computer Telephone Integration (CTI)
Computer Telephone Integration is the ability of the phone system to interact with the company or employee computer system(s). An IP-based phone system is particularly well suited for CTI. TouchStar IP PBX Phone System uses CTI to communicate with customers' software applications.
- CTI - TAPI (Windows Applications): TouchStar IP PBX Phone System supports Computer Telephone Integration (CTI) with some Windows applications through Microsoft’s Telephone Application Programming Interface (TAPI). TAPI provides a standard way for Windows applications to interact with a telephone system. Users can dial from their TAPI enabled application (such as ACT!) and also perform “screen pops” which automatically brings up customer information based on the callerID data provided by the phone system (see screen shot under callerID Support). In addition, TouchStar IP PBX Phone System supports the proprietary telephone interfaces provided by the popular Outlook and Goldmine applications.
- CTI UTAPI (Universal TAPI): TouchStar IP PBX Phone System supports Computer Telephone Integration with software applications through an easy-to-use protocol developed by FacetCorp, a TouchStar Company. UTAPI allows companies to quickly and easily enhance their customer relationship management application to allow telephone dialing and callerID-based customer lookups.
- CTI NetTAPI (Network TAPI): For more comprehensive interaction with software applications, FacetCorp, a TouchStar company developed the NetTAPI protocol. The NetTAPI commands allow for application program notification of any user phone activity, to initiate and terminate call recording, and to request the complete call detail record associated with a user's phone call. With TouchStar IP PBX Phone System’s NetTAPI, customers and software providers can automatically put the entire call detail record, including the location of any recordings, in the corporate customer relationship management system.
Enterprise Instant Messaging (EIM)
Instant messaging, or text chat, can be conducted between two or more users logged into TouchStar IP PBX Phone System. This feature is very useful for short, quick communications while you are on the phone. TouchStar IP PBX Phone System EIM excludes all parties that are not on the corporate network resulting in a more secure, productive work environment.
Branch Office & Telecommuters
TouchStar IP PBX Phone System fully integrates users that are in a branch office or are telecommuters via the Internet. Remote locations become simple telephone extensions, so users may dial inside extensions or outside numbers just as they would from their central corporate location. They get complete access to the TouchStar IP PBX Phone System graphical user interface and telephone functions. Operators and other users on TouchStar IP PBX Phone System can see their remote status through the presence management screen. Branch office and telecommuter support require the following components:
- Broadband Internet connections at remote and HQ locations
- VPN Router at remote and HQ locations
- TouchStar IP PBX Phone System gateway at remote locations
Benefits of TouchStar IP PBX Phone System
Reduce Costs
Empower your business with a world class solution that will reduce your costs.
- Significantly Lower Hardware and Software Purchase & Expansion Costs
- Reduced Administrative and Support Costs
- Reduce Long Distance Toll Charges with IP Trunking
- Eliminate Cost for Communicating with Remote Offices
- Consolidate Infrastructure, Utilize Existing Data Network
TouchStar IP PBX Phone System is a more reliable, scalable and cost effective system by employing a flexible architecture with a Linux or UNIX based server. The use of external media gateways means the server does not need to be shut down to perform gateway maintenance operations.
Move/Add/Changes are a significant telephony expense in most business. With the TouchStar IP PBX Phone System users can simply pick up their phone and move to a new location. Adds and Changes are made through the graphical user interface and can be made with a few simple clicks.
Using TouchStar IP PBX Phone System for Audio Conferencing produces significant savings. The IP PBX comes standard with an unlimited number of conference bridges. You can now conduct meetings without the need of expensive third party vendors.
Utilizing VoIP technology voice traffic travels over your existing network. There is no need to run traditional phones lines to each desk. The IP phones TouchStar provides include dual network ports allowing for the IP phone and computer to be connected.
Based on your monthly usage you can save money on local, long distance and international calling with VoIP.
Increase Productivity
With TouchStar IP PBX Phone System your employees can perform everyday tasks faster from looking up a phone number and placing a call to retrieving voicemail to scheduling conference calls.
- Click to Call from Outlook
- Screen Pop with Caller Information
- Integration with Autodialing
- Voicemail to Email
- Visual Voicemail
- Conference Call
Improve customer service and competitiveness, and higher productivity by instantly seeing the location and status of personnel through TouchStar IP PBX Phone System Presence and Availability Management. TouchStar IP PBX Phone System eliminates searching and/or paging for employees by continuously displaying their location and status.
Enable Remote Office & Workers
Reduced communications costs and higher employee productivity through TouchStar IP PBX Phone System branch office and telecommuter support. By putting branch and home offices onto the TouchStar IP PBX Phone System through the Internet or corporate WAN, a remote office simply becomes a "local" extension, thereby reducing long distance charges and allowing employees to be more productive from a home office.
Employees, regardless of their location, can communicate through TouchStar IP PBX Phone System’s Enterprise Instant Messaging, increasing employee productivity and customer service. Users can invoke a quick text chat with other employees, or an entire departmental group, even while one or more parties are on the phone.
Financing 100% approved
Financing direct from TouchStar allows you to immediately generate more revenue and reduce costs. Choose from several options:
- Hosted
- Rent To Own
- On Site System Lease
- Deferred Payments
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