System Engineer
Posted: June 26, 2008
Location: Corporate - Denver, CO USA
Reports To: Director of Operations
POSITION DESCRIPTION:
This position will be based out of the Aurora, CO office. ONLY LOCAL APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
The System Engineer will be responsible for the following duties:
- Performing system analysis, design, development, test and evaluation activities
- Ensuring the integration of software, hardware, reliability and maintainability
- Formulating operational concepts
- Performing mission and functional analyses
- Conducting requirements and information analysis
- Performing cost-benefit analysis
- Conducting system trade studies
- Conducting risk analysis
- Selecting system architecture
- Allocating requirements
- Preparing specifications
REQUIRED SKILLS:
- One year minimum employment providing customer service
- Excellent customer service skills
- Excellent telephone skills
- Excellent verbal communication skills
- Willingness and desire to learn advanced customer service skills
- Willingness and desire to learn advanced technical knowledge
- Advanced writing skills
- 4 years system/network administration experience
- 1-2 years IPPBX and VOIP experience
- Excellent knowledge of Microsoft Windows software conventions
- Advanced knowledge of server operating systems
- 2 years database experience in Microsoft SQL server
- Understanding of server client software applications
- Project management and excellent organizational skills
- Attention to detail, customer focus, and the ability to work under great pressure and in a fast-paced environment
- Understanding of networks and networking (LAN/WAN).
- Understanding of telephony, T1 technology, PBX.
- Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc).
- The highest ethic, enthusiasm and passion.
- Knowledge of Unix (or flavors of)
- Knowledge of Asterisk PBX, and Nagios
- Knowledge of Dialogic
ENVIRONMENTAL SKILLS & REQUIREMENTS:
- Must be willing and able to complete tasks with minimal supervision to the satisfaction of customers and management
- Must be willing and able to work reasonable overtime on short notice as defined by the Customer Service Manager and/or TouchStar Senior Management as a reaction to customer service needs
- Must be team oriented and willing to contribute to the success of others
- Bilingual in Spanish and English is a plus, but is not required
COMPENSATION:
- $50K - $68K, D.O.E.
Please send resume and cover letter to: jobs@touchstar.com
