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Case Studies - Elite Recovery Service
"Since Elite Recovery Services, Inc. began using TouchStar's dialer, we have significantly increased the volume of accounts that our collectors can effectively service. In fact, the TouchStar dialer has helped Elite Recovery Services consistently deliver maximum net back to our clients, while maintaining or reducing our cost of overhead.
We have also found that TouchStar's dialer suite is a wonderful tool for all of our collection specialists. Our most experienced collectors use the dialer to manage accounts with good phone numbers in their queues - allowing them to properly handle larger files containing more skip accounts.
For newer collectors, this dialer system provides structured queue management and increased contacts. It also supports our commitment to provide constructive monitoring and coaching - thereby ensuring the rapid development of good work habits."
Tim Dugan, Dir. of Voice Technology Operations
Elite Recovery Service
