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eTelescript
Virtual Call Center, Web-Based Software & Internet Application
eTelescript is a thin client, call center software solution designed to maximize the productivity, efficiency and effectiveness of your virtual VoIP call center. eTelescript provides the capability to empower remote global agents and administrators.
eTelescript enables agents to work with full call center capabilities regardless of their location. Agents are the core of every call center operation. eTelescript provides agents with the tools necessary to make them superior representatives. Empowering agents to drive revenue, ignite overall corporate growth and improve service levels are objectives eTelescript can help you attain. eTelescript maximizes a calling campaign's efficiency and productivity while providing complete control and security for call management processes.
Our suite of applications and distinctive strengths designed for the web include:
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Strengths
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Global Calling Campaigns
eTelescript is truly a global application. It allows for identical or different calling campaigns to contact multiple countries simultaneously in virtually any language you require. Furthermore, it is designed to automatically localize dates, times and currency based on the browsers settings, easing the level of hands-on management required.
Virtual Call Center / Remote Agents / Centralized Control
eTelescript treats geographically dispersed agents, either remotely or in a call center, as if they were centrally located in a physical call center. Supervisors visually monitor agent, team and campaign activity, utilizing web-based, color-coded, real-time reports.
Centralized management control and data storage provides considerable cost benefits and timesavings. eTelescript enables remote management of the agent, server and various supervisors from a single location. Data is centrally collected and stored, eliminating the need for information uploads and imports.
With eTelescript, management has the freedom to pursue the most able agents, regardless of city, state or country.
Noble® Touchstar 6
New features in Touchstar 6.0 make designing, managing, and deploying campaigns a snap while making your agents more productive.
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