QUICK QUOTE
Touchstar Home » News & Events » Case Studies
Case Studies
Cascade IP PBX
We were able to add a few phones and have employees change desks this week using the administration interface. This was a real step forward from having to call our PBX vendor!
Read More...
Customer Profile: ARC Thrift Stores
"Using our previous system, wait time between calls was 1 to 2 1/2 minutes. With TouchStar , we have decreased our wait time to 12 to 16 seconds. Bottom line is TouchStar produced the results we were looking for. It saves us money and increased our revenues."
Read More...
Customer Profile: Bass Law Group
"The TouchStar system does what it advertises at a great price. I suggest that anyone searching for a smart dialer solution should do their company a favor and go with TouchStar's predictive dialer system."
Read More...
Customer Profile: Circseller, Inc.
"When the new DNC laws went into effect, we needed to upgrade our predictive dialer to one that would help our sales/marketing business to be federally compliant. For that reason, along with functionality, features, ease of mobility and price, we selected TouchStar."
Read More...
Customer Profile: Crossfire Marketing
"TouchStar spent quite a large amount of time just talking through what we needed and how they could meet our needs. The professionalism shown to us was second to none and the amount of time spent with us was more than we expected."
Read More...
Customer Profile: DRC Services Group
"I wasn't prepared to activate licenses for everyone on my staff. Compatibility with our current system was important too. Not only did TouchStar's dialer achieve these two important goals, but I really liked the coaching and digital recordation functions, as well as the ease of uploading and managing call activity."
Read More...
Customer Profile: Elite Recovery Service
"Since ERS began using TouchStar's dialer, we have significantly increased the volume of accounts that our collectors can effectively service. In fact, the TouchStar dialer has helped us consistently deliver maximum net back to our clients, while maintaining or reducing our overhead costs."
Read More...
Customer Profile: Flint Journal
"TouchStar's predictive dialer solution helps us to stay in compliance with FCC regulations, which really offers a competitive advantage. This is a company that delivers on their promise. I have, and will continue to recommend that anyone looking for quality software solutions, should consider TouchStar."
Read More...
Customer Profile: Focus Mortgage Corporation
"With Dial on Demand, our calls have increased by over 400% versus the traditional hand-dialing method. We have doubled our ROI by increasing our agent ratio to 4 to 1. TouchStar really gives you the best bang for your buck!"
Read More...
Customer Profile: Morrow & Co., Inc.
"Our experience with TouchStar is one more confirmation that we chose the best dialer vendor for our needs. If the rest of the installation and implementation is of the same caliber as your training session, we expect to realize great success with TouchStar."
Read More...
Customer Profile: PHL International
"Upgrading my call center technology was a major decision for my company. As a consumer and business owner, I am attracted to companies that take an assertive position in asking the right questions and taking the time to understand my objectives."
Read More...
Customer Profile: Rooms To Go
"We take thousands of calls on the inbound side and make thousands of outbound calls as well. In addition to increasing talking time, TouchStar gives us the ability to train our agents for success by coaching, monitoring, and recording them."
Read More...
Customer Profile: Total Mortgage Solutions of S. Yorkshire
"TouchStar's 24/7 support model and post-installation training were exceptional. Rather than spending time hassliong with software-related challenges, the TMS team is about the business of achieving mortgage campaign goals.
Read More...
Customer Support Satisfaction
"We were given a directive by our home office to not call the State of Louisiana because they were in a state of emergency due to a hurricane. It was urgent that we stopped calling those area codes immediately..."
Read More...
We were able to add a few phones and have employees change desks this week using the administration interface. This was a real step forward from having to call our PBX vendor!
Read More...
Customer Profile: ARC Thrift Stores
"Using our previous system, wait time between calls was 1 to 2 1/2 minutes. With TouchStar , we have decreased our wait time to 12 to 16 seconds. Bottom line is TouchStar produced the results we were looking for. It saves us money and increased our revenues."
Read More...
Customer Profile: Bass Law Group
"The TouchStar system does what it advertises at a great price. I suggest that anyone searching for a smart dialer solution should do their company a favor and go with TouchStar's predictive dialer system."
Read More...
Customer Profile: Circseller, Inc.
"When the new DNC laws went into effect, we needed to upgrade our predictive dialer to one that would help our sales/marketing business to be federally compliant. For that reason, along with functionality, features, ease of mobility and price, we selected TouchStar."
Read More...
Customer Profile: Crossfire Marketing
"TouchStar spent quite a large amount of time just talking through what we needed and how they could meet our needs. The professionalism shown to us was second to none and the amount of time spent with us was more than we expected."
Read More...
Customer Profile: DRC Services Group
"I wasn't prepared to activate licenses for everyone on my staff. Compatibility with our current system was important too. Not only did TouchStar's dialer achieve these two important goals, but I really liked the coaching and digital recordation functions, as well as the ease of uploading and managing call activity."
Read More...
Customer Profile: Elite Recovery Service
"Since ERS began using TouchStar's dialer, we have significantly increased the volume of accounts that our collectors can effectively service. In fact, the TouchStar dialer has helped us consistently deliver maximum net back to our clients, while maintaining or reducing our overhead costs."
Read More...
Customer Profile: Flint Journal
"TouchStar's predictive dialer solution helps us to stay in compliance with FCC regulations, which really offers a competitive advantage. This is a company that delivers on their promise. I have, and will continue to recommend that anyone looking for quality software solutions, should consider TouchStar."
Read More...
Customer Profile: Focus Mortgage Corporation
"With Dial on Demand, our calls have increased by over 400% versus the traditional hand-dialing method. We have doubled our ROI by increasing our agent ratio to 4 to 1. TouchStar really gives you the best bang for your buck!"
Read More...
Customer Profile: Morrow & Co., Inc.
"Our experience with TouchStar is one more confirmation that we chose the best dialer vendor for our needs. If the rest of the installation and implementation is of the same caliber as your training session, we expect to realize great success with TouchStar."
Read More...
Customer Profile: PHL International
"Upgrading my call center technology was a major decision for my company. As a consumer and business owner, I am attracted to companies that take an assertive position in asking the right questions and taking the time to understand my objectives."
Read More...
Customer Profile: Rooms To Go
"We take thousands of calls on the inbound side and make thousands of outbound calls as well. In addition to increasing talking time, TouchStar gives us the ability to train our agents for success by coaching, monitoring, and recording them."
Read More...
Customer Profile: Total Mortgage Solutions of S. Yorkshire
"TouchStar's 24/7 support model and post-installation training were exceptional. Rather than spending time hassliong with software-related challenges, the TMS team is about the business of achieving mortgage campaign goals.
Read More...
Customer Support Satisfaction
"We were given a directive by our home office to not call the State of Louisiana because they were in a state of emergency due to a hurricane. It was urgent that we stopped calling those area codes immediately..."
Read More...
