Managed Services
Optimize your Call Center with TouchStar Managed Services
TouchStar Managed Services provides call centers with optimization direct from the manufacture. You will quickly realize:
- Productivity Improvement
- Cost Savings
- Investment Protection
- Improved Customer Service
- Reduced Downtime
TouchStar Managed Services can help your organization strategize and optimize highly effective call center solutions to maximize productivity.
We have several service options for you to choose from:
Dial Management Package
This is our most complete package and includes everything you need to maintain an optimal call center. The TMS team will work with you on dialing strategies, optimization, database management, security and hardware performance, to name just a few.
Data Package
The TMS team will help you manage your database and ensure your data is optimized and secure. We will be responsible for database backups, history archiving, version upgrades, reboots, etc.
Security / Hardware Package
The TMS team will work with you to ensure your system is secure including network virus scanning and removal to system performance monitoring.
Custom Package
Don’t see the service you need? The TMS team will work with you to create a package to suit your needs like custom reporting or SQL queries.
