Reseller Partner Program
TouchStar’s Partner Program provides you with the ability to generate revenue and add value for your clients by selling, integrating, or supporting World Class Call Center Technology. Call centers are expanding around the world and they are in need of local sales, training, and support relationships. TouchStar is the fastest growing call center technology provider because we respect our clients and partners, we provide a wide range of fully featured products, and we offer fair prices.
Partnership Levels:
Silver Partner
A Silver Partner focuses on sales while TouchStar provides all the necessary technical expertise required.
- Partner Markets, Prospects, Demos, Visits, Sells, and Closes
- Partner receives a % of Software License Revenue
- Partner receives a % of Hardware Revenue
- TouchStar provides Sales Training & Sales Kits
- TouchStar builds a Marketing Plan with You
- TouchStar Installs & Trains the Customer
- TouchStar provides all Customer Support
Gold Partner
A Gold Partner sells, trains, installs, and provides local Tier 1 support while TouchStar provides Tier 2 and Development Support as needed.
- Partner provides Tier 1 Support
- Partner Installs & Trains the Customer
- Partner Markets, Prospects, Demos, Visits, Sells, and Closes
- Partner receives a higher % of Software Licenses
- Partner receives a higher % of Hardware from TouchStar
- TouchStar provides Sales & Installation Training
- TouchStar provides Sales Training & Sales Kits
- TouchStar builds a Marketing Plan with You
- TouchStar provides Tier 2 and Tier 3 (Development) Support
Platinum Partner
Gold Partners are eligible to become Platinum Partners after one year of being a Gold Partner and becoming TouchStar Certified.
- Partner provides Tier 1 & Tier 2 Support
- Partner Installs & Trains the Customer
- Partner Markets, Prospects, Demos, Visits, Sells, and Closes
- Partner notifies TouchStar Marketing of Opportunities Being Worked
- Partner receives a higher % of Software Licenses
- Partner receives a higher % of Hardware
- TouchStar provides Sales Training & Sales Kit
- TouchStar provides comprehensive Technical Training
- TouchStar builds a Marketing Plan with You
- TouchStar provides Tier 3 (Development) Support Only
TouchStar Commitment
Sales Kits
Sales Kits are provided for all products and services to maximize your ability to sell. Material in the Sales Kits include: Brochures, Configuration Diagrams, Sales Processes, Features & Benefits, Quote Templates, Contracts, Demo Outlines, Demo Software, Competitive Analysis, Pricing, Installation Requirements, and Contacts.
Marketing Plan
TouchStar will offer to work with the Referral Partner to develop a marketing plan to maximize the opportunity for success. The Marketing Plan includes: Market Development Offers from TouchStar, Detailed Marketing Tactic Advice, Marketing Materials and Documentation, Trade Shows, Reference Accounts, Custom Development Request Review, Geography, Culture, and Language Discussion, and a TouchStar Annual User Conference Invitation.
Training
In some cases, training may be provided at the partner location. Standard training is provided at our Denver, Colorado, USA headquarters; online training is also available. Partners are responsible for their travel expenses but there is no fee for training at TouchStar.
Technical Documentation & Resources
Full documentation is provided to ensure your success.
