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Training
TouchStar University offers training and consulting services that compliment our communications solutions.
TSU 101 - User Training: Work with a TouchStar trainer on-site at your location, at TouchStar's training facility in our Denver headquarters, or online to ensure that your team is operating the system correctly and utilizing all the functionality. With additional functionality being rolled out several times a year, it is possible that you are not aware of new features.
- Administrator
- Supervisor
- Agent
- Reporting
- IVR Maker
- Scripting
- Utility Applications
- Visual Supervisor
- Quality Assurance
TSU 201 - System Optimization Consulting: Maximize your return on your call center investment by having our consultants share time with you to pro-actively analyze and then suggest system settings and business practices that will increase productivity.
- Dialing Strategies
- Data Management
- Business Processes
- 3rd Party Application Integrations
TSU 301 - Custom Classes: TouchStar University builds custom training programs for specific industries and system configurations. We work with you to build the initial program and materials and then we "train the trainers." Updates occur as necessary.
