Digisoft Releases New Version Upgrades
01/25/2007
FOR IMMEDIATE RELEASE
Leading Call Center Technology Provider Digisoft (a TouchStar company) Releases New Versions of Its Award Winning Software
Digisoft Announces the Arrival of Telescript 6.0 and eTelescript Release 33
Denver, CO (January 25, 2007) -- Digisoft announces the release of new version upgrades for its award winning call center software: Telescript 6.0 and eTelescript Release 33.
Digisoft is a leading global provider of call center solutions, CRM applications and call transaction management systems. eTelescript is a browser-based version of Telescript that provides clients with an internet-based call center capable of connecting agents anywhere in the world.
eTelescript was presented with the 2006 CIS Technology Excellence award by Customer Inter@ction Solutions Magazine. "This year's winner's products and services were judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies' contributions that lead the way in making the call center technology industry the dynamic field that it is today," stated CIS magazine.
Some of the enhanced features of eTelescript Release 33 include compatibility with the latest Microsoft technology such as Internet Explorer 7 and SQL Server 2005. Digisoft clients will benefit from the new release with improved script testing options, additional control over data, remote printing options, and easier to create and manage appointment scheduling with external offices and sales representatives.
Digisoft is releasing its 6.0 upgrade of its Telescript product in January 2007. The newest version was developed based on feedback from Digisoft clients. V.6.0 provides greater stability without relying on Microsoft Access for those using an SQL server, restructured licensing, an updated platform using Microsoft .NET, and Digisoft removed usage limitations that previously existed. Telescript 6.0 can be integrated with eTelescript to enable local and remote agents. Telescript 6.0 offers state-of-the-art technology where Queueserver and Fulfillment are now Windows services. V.6.0 supports Crystal 11. There are no limitations with floating agent licensing being solely tied to terminals, projects are unlimited, and 1,000 call results can be added. The new version also offers mail merge emails to be generated and distributed.
"Digisoft's newest release of eTelescript and Telescript, form the foundation for all customers who want to expand their call centers beyond the "brick and mortar" to include virtual call centers and remote agents. Geography is no longer a barrier to accessing the best labor force. With these releases, call center managers can tap into the best agents all over the world, while maintaining centralized control at lower administrative costs," states Norma Mozee, Director of Digisoft Sales.
Telescript 6.0 and eTelescript Release 33 provide timely and competitive solutions for current and potential Digisoft clients looking for robust scripting software, which offers innovative technology such as the Guest Mode feature and proven reliability that transfers into direct revenue growth for call center business owners. Many of Digisoft's competitors have yet to address the reality that many consumers are becoming more reliant on the web as a means to communicate with outside contacts. Digisoft's development of integrated software solutions utilizing telephony, and live web page interaction exemplifies the company's commitment to client success in the competitive call center market.
About Digisoft
Since 1983, Digisoft has been a leading global provider of call center solutions including: telemarketing software, CRM applications, and call transaction management systems; focusing on maximizing the effectiveness of live telephone transactions. Digisoft was acquired by TouchStar in 2005. TouchStar is headquartered in Denver, CO, and has offices in New York, NY; Davenport, IA; Manchester, England; Manila, Philippines; Mumbai, India; and Durban, South Africa. TouchStar strongly believes in its Core Value: "A client gives us a gift of trust. We return that gift by serving them integrity, passion, relentless effort, and sound processes."
Contact: Marketing Manager
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