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xSELLerator
Call Center Software & full functionality at an affordable price
The flexibility and modern appearance of xSELLerator make it a premier solution for the call center industry.
Installed at your location, xSELLerator handles everything from lead generation to billing and collections.
xSELLerator features fully blended inbound/outbound VoIP calling. This system alone has more CRM capabilities than any product on the market.
Features:
- Predictive Dialer
- IVR & ACD
- Letter Module
- Daily Planner
- Call Result
- Account Dealer
- x-mail
- Area Codes & States Manager
Benefits:
- Generate Leads
- Create invoices
- Track Payments
- Collect on Past Due Accounts
- Works “straight out of the box”, ensuring rapid implementation time
- Integration costs are non-existent since xSELLerator’s components are inherently integrated
- Extremely robust and easy-to-use tools to handle all aspects of your contact center
- Operates without the CTI Link
- Integrated with Teleblock for optimum DNC list compliance
- Does not require an expensive third party switch
- Completely open architecture environment
Predictive Dialer
xSELLerator predictive dialing is based on a sophisticated dialing calculation, which takes into account many criteria, including abandonment percentage, contact ratio, average talk time, agents waiting for calls, agents in calls, and after call work. xSELLerator offers a “blended leads” feature that allows the dialer to call multiple lists simultaneously, ensuring maximum penetration of each campaign. Once the dialer reaches the target for a certain list, the dialer will quit calling that list and move to the next list based on priority.
With self-pacing, the dialer does not need constant supervision. The dialer determines how quickly the next call should be placed by utilizing real time statistics.
Predictive Dialing Features:- Dials multiple programs simultaneously
- Individual pacing control per program
- Answering machine detection sensitivity control
- Option to leave messages on answering machines automatically
- Dials multiple lists with priority
- Query builder for easy manipulation of leads
- Blend lists/queries by weighting and time zone
- Progressive Dialing & Auto Dialing can be done at the same time on the same system
- Business-2-Business algorithm
IVR: Interactive Voice Response
The IVR feature has unlimited configurations for routing calls based on the Client/Packages, DNIS, and caller touch-tone responses. With the xSELLerator IVR feature, you can create and edit scripts designed specifically for your organization. When referring to the IVR, the term “script” refers to the recorded information an Inbound caller hears and the structure in which the caller can interact with the IVR.
- Serves as an auto attendant
- Allows routine inquiries and marketing information to be communicated quickly and effectively
- Provides reports on categories of calls received
- Delivers better cost-management
ACD: Automatic Call Distribution
The ACD Scheduler sets time-based behaviors for a call queue. In the ACD Scheduler, you may enter one or many groups to be used depending on the length of time a caller has been waiting within the queue.
- ACD Staff Resources: The system determines the agent groups best able to handle calls.
- Improved customer service. CTI screen pops allow agents to view critical customer data; the desktop retains the customer's data and agent's notes throughout the customer call.
- Improved customer interaction. Features like Virtual Queue and IVR integration empower the customer and improve their overall experience.
- Inbound distribution with routing to the appropriate agent or agent group based on skill, experience level, language and availability.
- Management can establish agent skill groups and assign projects.
- Skills-based routing
- Dynamic call routing
- Priority based
- Agent Hunt Group
- Integrated Self Service Application Builder (IVR software)
- Inbound Blended ACD
- Virtual call queue
- Service level alerts
- Automatic operation via day and time project mapping
- Recorded messages
- Comprehensive inbound call reporting
- Automated information retrieval and update
- Virtual Extensions with Agent Voice Mail
- Automated call attendant
- Touch tone control
- Play message
- Greetings and announcements
- Advertising
- Text to speech software
Letter Module
Utilizing our internal letter module you can create your own dunning letters quickly by inserting specific customer information using a list of categories. With the use of Microsoft Word © integration, out sourcing, an internal generator and triggers, The Letter Module will increase your work proficiency.
Call Result
The Call Result Utility allows you to manage all calls placed to customers, along with giving you full flexibility over each category in the utility.
- Displays all available call results for your accounts and allows automated calls to user’s que.
- Quickly summarize the result of the last call they made.
- Directly connect to the next scheduled date and time of the last phone number dialed.
- Manage and view all activity on accounts.
- List time fields, so the dealer can assign the next customer call.
Account Dealer
Based on your company policy, the account dealer enables the automatic creation of call-scheduling. It reduces agent down-time and increases productivity by scheduling accounts to team members with the push of a button.
There are four main account dealer settings:
- Time Based: Pulls accounts from the oldest scheduled call date to the newest and unassigned accounts during times that an agent has become current with assigned accounts. This is the default setting for users.
- Score Based: Allows you to score your accounts based on a multitude of criteria and will deal the accounts in score order.
- Balanced Based: Deals with quotes in a descending balance order.
- Never Called: Allows you to focus on a newly placed business, enabling you to deal on accounts that have never been called.
X-Mail
An Internal messaging system, enabling you to communicate with other employees and attach accounts for management review.
Area Codes & States Manager
The Area Codes & States Manager feature is used to specify area codes/states that you don’t want to call. When an area code or state is entered, the system will not allow the importation of the specified area code/state.
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